Refunds - Complaints - Cancellation

Cancellation / returns

 

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within 7 working days from receipt of the goods, you will receive a refund within 30 days of cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of:

 

• Fresh / disposable / perishable goods (e.g. Chemicals)

   

• Sealed audio / video recordings or computer software which have been opened

   

• Goods made to the customer's personal specifications

   

We provide returns information in with the delivery note/invoice. Where you wish to return goods and do not have returns information, you can contact customer services for the returns address of Interplan Leisure Limited. Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

 

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.

 

Complaints

 

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: Support@Interplanleisure.co.uk . Telephone: ---------- (Monday - Friday 9-5). We aim to:

 

• Acknowledge complaints within 5 working days

   

• Advise you how long it will take to resolve the complaint

   

• Keep you informed throughout the process

   

Offensive or age restricted material

 

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Sharp Knives). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at  Support@Interplanleisure.co.uk